Your business may be on Google and on other apps, like a food app or another map. If each one puts your pin in a different place, customers and delivery riders go to the wrong spot. Find your real door. Then put every pin on that door, starting with Google.
Kavita runs a small cloud bakery from a ground floor flat in Pune. Riders came to pick up orders every evening.
Many riders called her: "I am at the pin. Where are you?" The pin on the food app sat at the society gate, far from her block. Her Google pin was on the right building.
The riders lost time. Some customers got their cakes late.
This is an example, with a made up name and business.
What Pulse looks at
Pulse reads your pin on Google and on other listings it can find for you. If one sits far from your Google pin, your results say so. For example: "Your pin on a food app sits 300 m from your Google pin."
A small gap can be fine. A big gap can send people to the wrong place.
Fix it yourself
- Find your real door. Stand at the door customers or riders use. Open Google Maps and note where your blue dot is.
- Fix your Google pin first. Open your Business Profile, tap Edit profile, and find your location. Move the pin onto your front door and save. Our guide on moving a map pin to your door shows each step.
- Fix each other app. Sign in to that app's business side. Find the location or address part. Move the pin to the same door.
- Check them side by side. Open each listing on your phone. Each pin should mark your customer entrance.
Keep your address and phone the same on every app too. See your phone number on Google and other apps.
Common questions
Which pin is right, Google or the other app?
Neither, until you check. The right pin is your real door. Stand there and look.
Will moving my pin change my reviews?
No. Your reviews stay with your listing.
Will fixing the pin bring more orders?
Nobody can promise that. It helps people who already want to come reach the right door.