Refund & Cancellation Policy

Refunds are available only for:

• Non-delivery: Report not delivered within 24 hours of payment (not caused by incorrect email).
• Duplicate payment: Charged more than once for the same order.

Email support@viabe.ai with your order ID within 7 days.

Spot an outdated or incorrect data point (e.g., a closed competitor listed as active)? Reply to your delivery email or email support@viabe.ai with specifics.

We review within 48 hours and update your report if confirmed.

Refunds will not be granted for:

• Dissatisfaction with VRI score, conclusions, or recommendations
• Change of mind about location or business type
• Requests more than 7 days after purchase
• Non-delivery caused by incorrect email (we'll resend to correct address)

Reports are market research products based on publicly available data and AI-powered analysis. They are decision-support tools, not guarantees of business outcome.

Via original payment method, 5-7 working days. The payment provider handles transfer.

• Email: support@viabe.ai

You can also write to us through the contact form.

Sections 1 to 5 describe Location Check. Viabe Pulse is sold in India only and works differently, so this section is the refund policy for Pulse. Where this section and Sections 1 to 5 differ about Pulse, this section governs Pulse.

Before payment: no sale, rather than a refund

Before taking payment we check whether we can cover your business. If we cannot, we do not sell you a check and nothing is charged.

Refunded in full: when we could not read enough to answer

We refund the full amount, without you having to ask, when a paid run ends without results because we could not read enough of the public record to make the comparison. That includes:

• Fewer than two usable rivals could be selected for your business.
• Too few of the checks that apply to your business could be read, or nothing about the rivals could be read.
• Enough of the checks were read, but too many of them came back with too little on them for the comparison to be worth sending.
• The places your customers find you could not be read well enough to put the comparison together.
• After payment, we found we could not cover your business at all.

The refund goes to your original payment method through our payment provider. We email you once the payment provider confirms it — never before. Timing after confirmation is as in Section 4. If the payment provider does not confirm the refund, a person at Viabe is alerted and the refund is completed by hand; it is still owed to you. If the refund is confirmed but our email to you could not be sent, a person at Viabe is alerted; the refund stands.

Refunded in full: when our review scores your results below 7

If our review scores your results below 7 out of 10 for value to your business and we cannot fix them within 24 hours, you get a full refund.

Not refunded: when we read the record and nothing had changed

Results that ship are a delivered answer, and they are not refunded because of what they found. In particular:

• Nothing had moved. If we could read your rivals and your own listings and found little or no change, that is a finding, and we charge for it.
• The results are short. Results that clear our coverage check but could read fewer points than usual ship shorter, and say where a point could not be read. We do not pro-rate the price to how much could be read.
• You disagree with the rivals we selected, or with what the results say.
• Change of mind after payment.

If your check stops

If your check stops before it finishes and your results do not reach you within 24 hours of payment, you get a full refund automatically.

Everything else

• Duplicate payment: as in Section 1, email support@viabe.ai with your order reference within 7 days.
• Refund timing and the payment rail: Section 4.

Viabe Team is at the concept stage and nothing is sold, so there is no payment to refund. Asking for early access costs nothing and creates no order.