Refund & Cancellation Policy
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This policy applies to all purchases on viabe.ai made by customers in the United Arab Emirates, from RKeCom Services (OPC) Pvt Ltd. Payments are processed securely in AED by our payment provider (Razorpay International).
1. Refund Eligibility
Refunds are available only for:
- Non-delivery: Report not delivered within 24 hours of payment (not caused by incorrect email).
- Duplicate payment: Charged more than once for the same order.
Email support@viabe.ai with your order ID within 7 days.
2. Report Corrections
Spot an outdated or incorrect data point (e.g., a closed competitor listed as active)? Reply to your delivery email or email support@viabe.ai with specifics.
We review within 48 hours and update your report if confirmed.
3. Non-Refundable Situations
Refunds will not be granted for:
- Dissatisfaction with VRI score, conclusions, or recommendations
- Change of mind about location or business type
- Requests more than 7 days after purchase
- Non-delivery caused by incorrect email (we'll resend to correct address)
Reports are market research products based on publicly available data and AI-powered analysis. They are decision-support tools, not guarantees of business outcome.
4. Refund Processing
Via your original payment method, 5-7 business days, in AED. The payment provider handles the transfer; your card issuer's own posting time may add a few additional days.
5. Contact
- Email: support@viabe.ai
You can also write to us through the contact form.
This page is the UAE edition. The India and US editions differ on refund windows and the payment rails a refund returns through. Switch market to read another.