Privacy Policy

Information you provide directly:

• Contact details: Full name, email address, and mobile phone number collected at checkout.
• Business information: Business type (cafe, restaurant, QSR, bakery, bar, retail, etc.) and business name (if provided).
• Location data: The emirate, area, and neighbourhood for the address you want analysed (e.g. Dubai Marina, JLT). Precise coordinates are collected optionally via the Free Snapshot tool to improve search accuracy.
• Payment information: Payments are processed entirely by our payment provider (Razorpay, via its international processing). We do not receive, store, or have access to your card numbers or bank account details. We receive only a payment confirmation token and order ID.

Information collected automatically:

• Usage data: Pages visited, buttons clicked, and general browsing behaviour, collected through our analytics tooling.
• Session-replay analytics: We use Microsoft Clarity to record anonymised, aggregated interaction data (clicks, scrolling, page navigation) so we can understand and improve the site. Clarity masks form-field input by default. See Microsoft's Clarity privacy statement for how that data is handled on their side.
• Device and network data: Browser type, operating system, IP address, and approximate location (city level) for security and fraud prevention.
• Cookies: Minimal session cookies for the checkout flow, and analytics cookies described in Section 6.

• Report generation: Your location, business type, and order details are used as inputs to our AI pipeline to generate your Viabe Report.
• Delivery: Your email address is used to send the completed Report PDF. Your phone number is used to send a delivery notification by messaging.
• Order management and support: Contact details are used to respond to support queries, order issues, and refund requests.
• Service improvement: Aggregated and anonymised usage data helps us improve report quality, site performance, and product features.
• Legal compliance: We may retain and disclose data where required by applicable law, regulatory direction, or court order.
• Marketing: We will not send promotional emails without your explicit opt-in consent. Order confirmations and report delivery emails are transactional, not marketing.

We share your personal data only with the following trusted service providers, each bound by their own privacy and security obligations:

• Payment processing — Razorpay, to take payment securely for AED charges. Card and bank details are handled entirely by the payment provider and never reach us.
• Communication delivery — to send your Report, order confirmations, and delivery notifications by email and messaging.
• Hosting and database infrastructure — to store order records, report metadata, and account information securely.
• Mapping and geolocation services — to resolve the address you submit and gather location signals for the analysis.
• Product analytics — Microsoft Clarity and standard web analytics, used in aggregate to improve the service.

We do not sell, rent, trade, or otherwise disclose your personal data to any third party for marketing, advertising, or commercial purposes.

Our hosting, database, and analytics providers operate infrastructure outside the UAE. By using viabe.ai, you acknowledge that your personal data may be transferred to, stored, and processed in other countries (including India and the United States) that may have different data protection standards than the UAE. We take reasonable contractual and technical measures with each provider to protect your data consistent with the UAE PDPL's cross-border transfer requirements.

• Orders and customer data: Retained for 3 years from the date of purchase for compliance, dispute resolution, and accounting obligations.
• Generated Report PDFs: Retained for 1 year from the delivery date, after which they may be purged from our storage.
• Analytics data: Aggregated and anonymised after 90 days.
• Deletion requests: Processed within 30 days of receipt, subject to legal retention requirements.

Subject to the conditions and exceptions set out in the UAE PDPL, you have the right to:

• Access: Request confirmation of whether we process your personal data, and a copy of it.
• Correction: Ask us to correct inaccurate or incomplete data.
• Erasure: Ask us to delete your personal data, subject to legal retention obligations.
• Restriction: Ask us to restrict processing of your data in certain circumstances.
• Objection: Object to the processing of your data for analytics or non-essential purposes.
• Data portability: Request your data in a structured, commonly-used, machine-readable format.
• Withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting processing carried out before withdrawal.

To exercise any of these rights, email support@viabe.ai with your name, registered email address, and the specific request. We will respond within 30 days.

We use cookies and similar technologies for the following limited purposes:

• Session cookies: Required for the checkout flow and order status tracking. These expire when you close your browser.
• Analytics cookies: Used to understand how visitors use the site, including Microsoft Clarity session-replay analytics disclosed in Section 1. You can opt out by enabling "Do Not Track" in your browser settings, or by emailing us.
• Theme preference: A local storage entry (not a cookie) stores your light/dark mode preference. This is never transmitted to our servers.

We do not use advertising cookies, third-party tracking pixels, or remarketing cookies.

For privacy-related queries, data requests, or complaints:

• Email: support@viabe.ai

You can also write to us through the contact form.

We may update this Privacy Policy periodically. Material changes will be reflected in the "Last updated" date above and, where appropriate, communicated by email to registered users.