Refund & Cancellation Policy

Refunds are available only for:

• Non-delivery: Report not delivered within 24 hours of payment (not caused by incorrect email).
• Duplicate payment: Charged more than once for the same order.

Email support@viabe.ai with your order ID within 7 days.

Spot an outdated or incorrect data point (e.g., a closed competitor listed as active)? Reply to your delivery email or email support@viabe.ai with specifics.

We review within 48 hours and update your report if confirmed.

Refunds will not be granted for:

• Dissatisfaction with VRI score, conclusions, or recommendations
• Change of mind about location or business type
• Requests more than 7 days after purchase
• Non-delivery caused by incorrect email (we'll resend to correct address)
• Viabe Pulse subscription charges after first billing cycle

Reports are market research products based on publicly available data and AI-powered analysis. They are decision-support tools, not guarantees of business outcome.

Cancel anytime before next billing date. Refunds only within 7 days of first payment if no Pulse features accessed.

Email support@viabe.ai with your order ID and details.

Via original payment method, 5-7 business days. Razorpay handles transfer.

• Email: support@viabe.ai
• Company: RKeCom Services Pvt Ltd
• Registered address: Mumbai, Maharashtra, India